Accessibility Statement | Chalet View Lodge

ACCESSIBILITY STATEMENT

We work very hard to provide an easy-to-use online experience for all guests. We believe all of our website visitors should be able to easily research online on https://www.chaletviewlodge.com/ regardless of device type and whether an individual requires assistive technology like a screen reader, font magnification, translation or voice recognition software.

 

To ensure this, Chalet View Lodge is committed to compliance with Level AA success criteria of the Website Content Accessibility Guidelines 2.0 (WCAG 2.0), an international standard measure of accessibility success. Our website and digital marketing has been developed after carefully parsing these particular guidelines and is continuously being enhanced to make our technology more accessible and user-friendly.

 

We have tested our hotel’s website to ensure that we meet or exceed Level AA checkpoints of the WCAG 2.0 Standard.

 

Our hotel website allows visitors to search for accessibility featured guest rooms with ease and details our property’s accessibility features on our Hotel Overview page which can be found below:

 

Our hotel has the appropriate policies, best practices, and procedures in place to ensure that individuals with disabilities can make reservations for accessible guest rooms during the same hours and in the same manner as individuals who do not need accessible rooms.

As part of our reservation processes, we:

  • Ensure that accessible guest rooms are held for use by individuals with disabilities until all other guest rooms of that type have been rented and the accessible room requested is the only remaining room of that type;

  • Reserve, upon request, accessible guest rooms or specific types of guest rooms and ensure that the guest rooms requested are blocked and removed from all reservations systems; and

  • Guarantee that the specific accessible guest room reserved through its reservations system is held for the reserving guest, regardless of whether a specific room is held in response to reservations made by others.

 

Our Hotel Offers The Following Accessibility Features: 

 

Property Accessibility Features

  • Accessible Level and Ramp Entrance Into The Building

  • Accessible Guest Rooms with 32 Inch Wide Openings

  • Ground Floor Hotel Entrance

  • Service Animals Allowed At No Additional Charge

  • Wheelchair Accessible

 

Guest Room Accessibility Features

  • Wheelchair Accessible

  • Service Animals Allowed

  • Wheelchair Accessible Route in Room

 

Bathroom Accessibility Features

  • Hand-held Shower Wand

  • Roll-In Shower

  • Grab Bars In Shower

  • Toilet Grab Bar

 

If you require any assistance with booking your reservation, please contact us directly via email, phone, or social media. 

 

If you have any questions or would like to report any issues related to the accessibility features of our hotel’s website, please contact us at hello@chaletview.com

 

You can learn more about W3C’s Web Accessibility Initiative (WAI) HERE

72056 Highway 70, Portola, California | (530) 832-5528 | contact@chaletview.com

 

 

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© 2019 by Chalet View Lodge, Inc.